Bilingual Customer Service Representative-Onsite-El Paso, TX

Edfinancial Careers; El Paso (TX); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Training

Growth opportunities

Supportive team environment

Job summary

Edfinancial Services in El Paso, TX is hiring a Bilingual Customer Service Representative to handle inbound and outbound calls with empathy and accuracy. This full-time role offers starting pay of $18.00 per hour plus $5.09 per hour Health and Welfare benefit, no weekend shifts, evening flexibility, and opportunities for growth through paid training and a supportive team.

Join a mission-driven company helping people manage education finance while you develop customer service skills and build a

Qualifications

• Bilingual proficiency (English/Spanish) required or preferred.
• Excellent communication and listening skills.
• Ability to provide accurate information and resolve issues.
• Professional appearance and positive attitude.
• Flexibility for varied business hours.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate, clear information about products and services.
• Resolve questions and issues quickly while complying with guidelines.
• Use sound judgment and strong communication to support customer interactions.
• Collaborate with team to maintain a positive work environment.

Skills

Bilingual

Customer service

Communication

Listening skills

Computer literacy

Team collaboration

Job description

Description

Position: Bilingual Customer Service Representative

Location: El Paso, TX

Job Type: Full-Time

Class Date: 10/26/2026

Starting Pay:

$18.00/hour + $5.09/hour of Health and Welfare Benefit - That’s over $23/hour in total value, plus growth opportunities, training, and a supportive team environment!

Work Schedule:

NO WEEKENDS! This role requires flexibility for evening shifts. Schedules are assigned based on business needs.

Hours Of Operation (MST)

• Monday: 6:00 AM – 7:00PM
• Tuesday – Wednesday: 6:00AM – 6:00PM
• Thursday – Friday: 6:00AM – 4:00PM
• Saturday – Sunday: Closed

About Edfinancial Services:

At Edfinancial, we’re more than a workplace — we’re a mission‑driven community helping people manage one of life’s biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success.

• 99% of entry‑level employees who stay two years or more advance in their careers.
• We offer tuition reimbursement, leadership development programs, and a people‑first culture where your growth matters.

What You’ll Do:

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate, clear information about our products and services.
• Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
• Use sound judgment and strong communication skills to support each customer interaction.
• Collaborate with your team to create a positive, high‑quality work environment.

Why You’ll Love Working Here:

• Growth & Development: Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement.
• Great Benefits: Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP)
• Work‑Life Balance: 11 paid holidays, paid vacation, sick leave, and mental health day after 6 months
• Community: Company‑sponsored clubs, fitness, reward programs, and community involvement
• Potential to work remotely after on‑site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards!

“I never imagined a call center could feel this positive — Edfinancial truly values its people.”— Edfinancial Team Member

“The people here genuinely care — it feels like family.”— Edfinancial Team Member

What We’re Looking For

• Professional appearance and positive attitude
• Bilingual representatives
• Strong communication and listening skills
• Ability to deliver clear and accurate information to solve problems efficiently
• Flexibility and availability during business hours
• Basic computer proficiency
• Ability to collaborate with teammates and leaders who want to see you succeed

Ready to Grow With Us?

Join a team where your work has purpose, your leaders support you, and your growth is a priority.

Mission:

Edfinancial strives to provide exceptional customer‑driven products and services while always doing the right thing!