Bilingual Customer Service Specialist — Flexible Schedule & Growth

Holly Coy Leftwich - State Farm Agent; Louisville (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Holly Coy Leftwich - State Farm Agent is seeking a Customer Service Representative to provide exceptional customer experiences and support the growth of a local insurance agency in Louisville, KY. You will handle policy information, changes, claims, and customer inquiries while delivering friendly service.

You’ll join a family-like team with hands-on coaching, opportunities for advancement, and a competitive base salary with bonuses and incentives throughout the year.

Qualifications

• Strong communication and interpersonal skills for handling inquiries and policy information.
• Detail-oriented with the ability to multitask across policies, updates, and claims.
• Previous customer service experience is preferred for building client relationships.
• Bilingual Spanish is preferred to support a diverse client base.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal skills

Detail-oriented & multitasking

Customer service experience

Bilingual Spanish (preferred)

Job description

Holly Coy Leftwich - State Farm Agent is seeking a Customer Service Representative to provide exceptional customer experiences and support the growth of a local insurance agency in Louisville, KY. You will handle policy information, changes, claims, and customer inquiries while delivering friendly service.

You’ll join a family-like team with hands-on coaching, opportunities for advancement, and a competitive base salary with bonuses and incentives throughout the year.