Bilingual CSR – Insurance Support & Claims

Troy Coulter - State Farm Agent; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Troy Coulter - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences for policyholders in Louisville, KY. You will handle inquiries, assist with policy changes, and coordinate with the team to meet community needs.

This bilingual Spanish-friendly role emphasizes accuracy, responsiveness, and teamwork in a friendly, supportive office environment that values growth and a positive workplace.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask with attention to detail.
• Previous customer service experience preferred.
• Bilingual Spanish is highly preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal

Detail-oriented

Customer service experience

Bilingual Spanish

Job description

Troy Coulter - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences for policyholders in Louisville, KY. You will handle inquiries, assist with policy changes, and coordinate with the team to meet community needs.

This bilingual Spanish-friendly role emphasizes accuracy, responsiveness, and teamwork in a friendly, supportive office environment that values growth and a positive workplace.