Bilingual Customer Service Pro (English/Spanish)

Uline; Pleasant Prairie (WI); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonus programs

Paid holidays and generous PTO

Tuition Assistance Program

Job summary

Uline, a family-owned distributor of shipping, industrial and packaging materials, seeks a Bilingual Customer Service Representative for our Kenosha, WI location. You will process orders, answer product, pricing and shipping questions, and build relationships with customers by phone, email and chat.

We offer 24/7 operation with on-site full-time shifts, robust training, growth opportunities and comprehensive benefits including health insurance and a 401(k) plan.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Bilingual (English/Spanish) — fluent in both verbal and written forms.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; willingness to learn and be trained.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using company systems.
• Answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Job description

Uline, a family-owned distributor of shipping, industrial and packaging materials, seeks a Bilingual Customer Service Representative for our Kenosha, WI location. You will process orders, answer product, pricing and shipping questions, and build relationships with customers by phone, email and chat.

We offer 24/7 operation with on-site full-time shifts, robust training, growth opportunities and comprehensive benefits including health insurance and a 401(k) plan.