Bilingual Customer Service Rep (English & Italian) - Hybrid

Donaldson Company; United States; Hybrid; USD 25.000 - 32.000; Vollzeit

Benefits dieser Stelle

Meal allowance

Telework expenses support

Free coffee & fresh fruit at the offic

Employee Assistance program

Zusammenfassung

Donaldson Company is seeking a temporary Customer Service Representative to join the Process Filtration Customer Service team based in Terrassa, Barcelona. The role requires strong English and the ability to manage orders, inquiries, and cross‑functional coordination.

The 6‑month maternity cover offers hybrid work (3 days remote per week), flexible hours, and meal allowance and telework support as part of the compensation package.

Qualifikationen

• Minimum of 1 year of experience in customer service, administration, or logistics.
• Working knowledge of MS Office packages and Outlook.
• Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset.
• A high level of English is required.
• Additional languages, particularly Italian, French or Spanish, would be a strong asset.
• Flexibility, ability to multitask, to manage time and to adapt to changes.
• Pro-active attitude, ability to take decisions when necessary, and to be a team player.

Aufgaben

• Process, monitor, and follow-up customers' purchasing orders
• Ensure effective service and administrative support for the assigned customers
• Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
• Manage invoice creation, corrections, and the return of the material activities
• Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through efficient and friendly communication with customers, to maintain excellent customer relationships
• Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities

Kenntnisse

Customer service

Administration

Logistics

MS Office

Outlook

English proficiency

Additional languages

Tools

Oracle R12

CRM software

Incoterms

Jobbeschreibung

Donaldson Company is seeking a temporary Customer Service Representative to join the Process Filtration Customer Service team based in Terrassa, Barcelona. The role requires strong English and the ability to manage orders, inquiries, and cross‑functional coordination.

The 6‑month maternity cover offers hybrid work (3 days remote per week), flexible hours, and meal allowance and telework support as part of the compensation package.