Customer Service Representative (Italian)

Donaldson Company; United States; Hybrid; USD 37,000 - 49,000; Full time

Benefits offered by this job

Permanent contract

Hybrid work model (3 days remote)

Shuttle bus to Terrassa office

Competitive salary with allowances

Structured onboarding (2 months on‑sit

Social benefits after one year

Free coffee & fruit

International and collaborative work

Job summary

Donaldson Company in Terrassa, Spain, is seeking a Customer Service Representative fluent in Italian, Spanish and English to join the Industrial Solutions Customer Service team. You will manage customer purchase orders, resolve inquiries, and support order entry with a strong focus on service quality.

This role offers a permanent contract, hybrid work (3 days remote), and onboarding on-site to start. Join a multinational team and contribute to Italy and Spain growth while leveraging MS Office

Qualifications

• Minimum 1 year of experience in order entry, customer service or administration.
• Strong communication, organizational, and multitasking skills.
• Team player with adaptability in a dynamic environment.
• Fluency in Italian, Spanish and English required.

Responsibilities

• Provide phone and online support to customers, and internal support to the Customer Service team.
• Handle and resolve customer inquiries and complaints, coordinating with internal departments as needed.
• Process information received via email and verbal communication accurately and efficiently.
• Perform order data entry ensuring systems are updated.

Skills

Order entry

Customer service

Administration

Communication

Language skills

MS Office

Outlook

Tools

MS Office

Outlook

Job description

Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We are looking for a Customer Service Representative with fluency in Italian, Spanish and English to join our Industrial Solutions Customer Service team based in Terrassa, Barcelona.

The successful candidate will manage customer purchase orders and develop strong customer relationships, contributing directly to the growth of our business in Italy and Spain.

Key Responsibilities:

• Provide phone and online support to customers, as well as internal support to the Customer Service team
• Handle and resolve customer inquiries and complaints, coordinating with internal departments when needed
• Process information received via email and verbal communication efficiently and accurately
• Perform order data entry ensuring systems are consistently updated

Relevant Experience and Skills:

• Minimum 1 year of experience in order entry, customer service or administration
• Strong communication, organizational, and multitasking skills
• Team player with strong adaptability in a dynamic environment
• Good working knowledge of MS Office and Outlook
• Language: fluency in Italian, Spanish and English

What We Offer:

• Permanent contract in a multinational company
• Opportunities for internal growth and development
• Flexible working schedule (7:00 - 9:30 / 16:00 - 18:30)
• Hybrid working model: 3 days of remote work per week
• Shuttle bus from Plaza España (Barcelona) to Terrassa office
• Competitive salary package with allowances
• Structured onboarding (2 months on-site)
• Social benefits (health, life insurance and pension plan) are offered after one year
• Free coffee & fruit in the office
• International and collaborative work environment

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.