Customer Service Representative (English)

Donaldson Company; United States; Híbrido; USD 30 000 - 44 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Shuttle bus

Health and pension benefits

Structured onboarding

Resumo da oferta

Donaldson Company in Terrassa (Barcelona area) is seeking a Customer Service Representative to join our Industrial Solutions Customer Service team. You will manage customer purchase orders, build strong relationships, and contribute to the growth of our EMEA business.

Advance English is required; strong MS Office and Outlook skills are expected. The role follows a hybrid schedule with 3 days remote per week, and includes a permanent contract with growth opportunities.

Qualificações

• Minimum 1 year of experience in order entry, customer service or administration.
• Strong communication and organizational skills.
• Fluent English is required for interactions with customers.

Responsabilidades

• Provide phone and online support to customers and internal teams.
• Handle customer inquiries and complaints and coordinate with internal departments.
• Process emails and verbal information accurately and efficiently.
• Perform order data entry and keep systems up to date.

Conhecimentos

Advanced English

Communication

Multitasking

Team player

Adaptability

Ferramentas

MS Office

Outlook

Descrição da oferta de emprego

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We are looking for a Customer Service Representative with advanced level of English to join our Industrial Solutions Customer Service team based in Terrassa, Barcelona.

The successful candidate will manage customer purchase orders and develop strong customer relationships, contributing directly to the growth of our business in EMEA.

Key Responsibilities:

• Provide phone and online support to customers, as well as internal support to the Customer Service team
• Handle and resolve customer inquiries and complaints, coordinating with internal departments when needed
• Process information received via email and verbal communication efficiently and accurately
• Perform order data entry ensuring systems are consistently updated

Relevant Experience and Skills:

• Minimum 1 year of experience in order entry, customer service or administration
• Strong communication, organizational, and multitasking skills
• Team player with strong adaptability in a dynamic environment
• Good working knowledge of MS Office and Outlook
• Language: advanced level of English is required

What We Offer:

• Permanent contract in a multinational company
• Opportunities for internal growth and development
• Flexible working schedule (7:00 – 9:30 / 16:00 – 18:30)
• Hybrid working model: 3 days of remote work per week
• Shuttle bus from Plaza España (Barcelona) to Terrassa office
• Competitive salary package with allowances
• Structured onboarding (2 months on-site)
• Social benefits (health, life insurance and pension plan) are offered after one year
• Free coffee & fruit in the office
• International and collaborative work environment

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.