Bilingual Customer Service Pro: Warranty & Support

TTI Group; Anderson (SC); On-site; USD 19,000 - 28,000; Full time

Job summary

TTI Group in Anderson, SC is hiring bilingual Customer Service Associates for on-site work on 1st shift. The role involves handling inbound calls, verifying warranty coverage, and guiding customers through warranty and service processes.

Ideal candidates have at least 1 year of related experience, strong verbal and written communication, and proficiency with MS Word/Excel. A comprehensive benefits package is offered, including tuition assistance and health coverage.

Qualifications

• High school education or equivalent required.
• Minimum 1 year in customer service or call center with inbound calls.
• Strong written and verbal communication skills.
• Ability to handle irate callers and high-stress situations.
• Proficient with Word and Excel; Access is a plus.

Responsibilities

• Respond to consumer calls regarding company policies and procedures.
• Verify and authorize warranty coverage for callers.
• Provide guidance on warranty and non-warranty service.
• Resolve issues for ASC or consumers while enforcing policy.
• Direct callers to parts purchase locations and repair services.
• Collaborate with internal teams on warranty claims and stock issues.
• Enter orders, provide pricing and stock status to customers.

Skills

Bilingual communication

Excellent verbal skills

Excellent written skills

Phone support

Policy understanding

MS Word / Excel basic

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Access (plus)

Job description

TTI Group in Anderson, SC is hiring bilingual Customer Service Associates for on-site work on 1st shift. The role involves handling inbound calls, verifying warranty coverage, and guiding customers through warranty and service processes.

Ideal candidates have at least 1 year of related experience, strong verbal and written communication, and proficiency with MS Word/Excel. A comprehensive benefits package is offered, including tuition assistance and health coverage.