Bilingual Customer Support Associate

Techtronic Industries - TTI; Anderson (SC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Tuition assistance

401(k)

Medical/dental/vision coverage

Vacation and holidays

Job summary

Techtronic Industries Power Equipment, a subsidiary of Techtronic Industries Co. Ltd., is seeking a Bilingual Customer Service Representative in its Anderson, SC office.

The role focuses on handling consumer and distributor calls, verifying warranty coverage, and guiding customers through warranty and service options. Ideal candidates will be bilingual in English and Spanish, with at least one year of inbound call center experience, strong communication skills, and proficiency with Microsoft

Qualifications

• High School education or equivalent is required.
• Minimum one year in customer service, call center or related field with inbound calls.
• Bilingual English & Spanish required; strong verbal and written skills.
• Onsite position at Anderson, SC.
• Ability to handle irate customers calmly and professionally.

Responsibilities

• Respond to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Phone & call center experience

Customer service excellence

MS Word & Excel

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Access (a plus)

Job description

Job Description: Techtronic Industries Co. Ltd. is a world-class leader in design, manufacturing and marketing of power tools and accessories, outdoor power equipment and floor care for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence and exceptional people drive our culture. This focus and drive provides TTI with a powerful platform for sustainable leadership and b growth. Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.

Job Description: Techtronic Industries Co. Ltd. is a world-class leader in design, manufacturing and marketing of power tools and accessories, outdoor power equipment and floor care for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence and exceptional people drive our culture. This focus and drive provides TTI with a powerful platform for sustainable leadership and b growth. Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.

Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening in its Anderson, SC office for a Bilingual Customer Service Representative. We offer competitive wages and a comprehensive benefits package – tuition assistance, 401(k), medical/dental/vision coverage, vacation and holidays.

• Tuition assistance
• 401(k)
• Medical/dental/vision coverage
• Vacation and holidays

REQUIREMENTS:

• Must be Bilingual in English & Spanish
• High School Education or equivalent.
• Onsite Position
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
• Both written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel, Access would be a plus.

RESPONSIBILITIES:

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customer on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.