Bilingual Customer Service Pro (English/Spanish)

Bestpass

United States

On-site

USD 22,000 - 30,000

Full time

4 days ago

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Job summary

Fleetworthy is seeking a Customer Service Representative (CSR) to build strong relationships with customers by delivering professional, friendly, and solutions-focused support across phone, live chat, and email. You will assist fleet accounts, owner-operators, or consumers with accuracy and care.

Ideal candidates have 1–2 years in customer service, an associate degree or higher, proficiency with MS Office and CRM systems like Salesforce, and the ability to communicate clearly in English (Spanish

Qualifications

Associate degree in Business, Communications, or related field required.
Bachelor’s degree preferred.
1–2 years of customer service or client-facing experience.
Proficient with MS Office; Excel is a must.
Experience in a multi-channel support environment is a plus.

Responsibilities

Serve as the first point of contact for inquiries via phone, chat, and email with professional communication.
Investigate and resolve customer issues, including billing; know when to upscale.
Maintain and update customer accounts in CRM with accuracy.
Collaborate with peers to deliver timely resolutions and a seamless experience.
Contribute to team initiatives by sharing feedback and mentoring newer colleagues.