Remote Bilingual Customer Service Representative (Eng/Span)

Fleetworthy; Madison (WI); Remote; USD 38,000 - 52,000; Full time

Job summary

Fleetworthy, a leading provider of fleet readiness technology, seeks a Customer Service Representative to deliver professional, friendly, and solutions-focused support across phone, live chat, and email. You will handle inquiries from fleets, owner-operators, and consumers, upholding accuracy and care in every interaction.

The CSR role emphasizes clear communication, issue resolution, and collaboration with internal teams to ensure a seamless customer experience and ongoing service excellence.

Qualifications

• 1–2 years of customer service or client-facing experience.
• Bachelor’s degree preferred; associate degree required.
• Excellent verbal and written communication; de-escalation skills.
• Bilingual English/Spanish is a preference.
• Organized and detail-oriented; ability to prioritize.
• Proficient with MS Office; familiarity with Salesforce or CRM.

Responsibilities

• Serve as first contact for inquiries via phone, chat, and email.
• Investigate and resolve customer issues, including billing questions.
• Maintain and update customer accounts in CRM with accuracy.
• Collaborate with colleagues to deliver timely resolutions.
• Support continuous improvement through feedback and mentoring.

Skills

Communication

Problem-Solving

Teamwork

Leadership mindset

Organization

MS Office

CRM familiarity

Bilingual EN/ES (pref)

Education

Associate degree in Business, Communications, or related field

Bachelor’s degree

Tools

Salesforce or similar CRM

MS Office suite (Excel/Word/Outlook/PowerPoint)

Job description

Fleetworthy, a leading provider of fleet readiness technology, seeks a Customer Service Representative to deliver professional, friendly, and solutions-focused support across phone, live chat, and email. You will handle inquiries from fleets, owner-operators, and consumers, upholding accuracy and care in every interaction.

The CSR role emphasizes clear communication, issue resolution, and collaboration with internal teams to ensure a seamless customer experience and ongoing service excellence.