Bilingual Customer Service Pro (English/Spanish)

Sherwin-Williams; Paramus (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend products. You will resolve concerns, maintain high quality visuals, and support sales goals in a store setting at Paramus, NJ.

Responsibilities include in-person and phone assistance, processing transactions, stocking displays, and ensuring inventory accuracy. Ideal candidates have bilingual English/Spanish skills and a HS diploma, with willingness to work varied

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Communication

Bilingual English/Spanish

Cash handling

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

Sherwin-Williams is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend products. You will resolve concerns, maintain high quality visuals, and support sales goals in a store setting at Paramus, NJ.

Responsibilities include in-person and phone assistance, processing transactions, stocking displays, and ensuring inventory accuracy. Ideal candidates have bilingual English/Spanish skills and a HS diploma, with willingness to work varied