Bilingual Customer Service Pro (English/Spanish)

Sherwin-Williams; Glen Allen (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Sherwin-Williams in Glen Allen, VA is seeking a Customer Service Specialist to assist customers in-store and by phone, recommend products, and process transactions with accuracy. You will build trust with wholesale and retail customers and help meet monthly and quarterly sales goals.

Ideal candidates are 18+, legally eligible to work in the U.S., and fluent in English and Spanish, with a valid driver’s license and ability to lift up to 50 lbs.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, have a 'meets expectations' rating.
• If internal to Sherwin-Williams, completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment and assist in deliveries as needed.
• Remain knowledgeable on products offered and discuss options.
• Comply with inventory control procedures.

Skills

Customer service

English proficiency

Spanish proficiency

Cash handling

Teamwork

Education

High School diploma or GED

Job description

Sherwin-Williams in Glen Allen, VA is seeking a Customer Service Specialist to assist customers in-store and by phone, recommend products, and process transactions with accuracy. You will build trust with wholesale and retail customers and help meet monthly and quarterly sales goals.

Ideal candidates are 18+, legally eligible to work in the U.S., and fluent in English and Spanish, with a valid driver’s license and ability to lift up to 50 lbs.