Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; Glen Allen (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist at Store #702827 in Glen Allen, VA. You will assist customers in person and by phone, determine needs, present products, and drive sales while maintaining store presentation and product knowledge.

Responsibilities include handling sales transactions, stocking, tinting and mixing as needed, deliveries, and meeting sales goals. Must be able to lift up to 70 lbs and work evenings/weekends.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed HR Cloud eLearning courses required for your current position.
• High School diploma or GED preferred.
• Have at least one year of experience in delivery, retail, or customer service.
• Have previous work experience selling paint and paint-related products.
• Have previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Bilingual English/Spanish

Driver's License

Reading/Writing English

Reading/Writing Spanish

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist at Store #702827 in Glen Allen, VA. You will assist customers in person and by phone, determine needs, present products, and drive sales while maintaining store presentation and product knowledge.

Responsibilities include handling sales transactions, stocking, tinting and mixing as needed, deliveries, and meeting sales goals. Must be able to lift up to 70 lbs and work evenings/weekends.