Bilingual Customer Service & Sales Specialist

The Sherwin-Williams Company; Ashburn (VA); On-site; USD 26,000 - 38,000; Full time

Job summary

The Sherwin-Williams Company is hiring a Customer Service Specialist to assist customers in person and by phone, provide product recommendations, and ensure sales goals are met. The role involves tinting/mixing products, stocking displays, and maintaining store standards at Store #723094 in Ashburn, VA.

Qualified candidates should be at least 18, legally eligible to work in the United States, fluent in English and Spanish, with a valid driver’s license and the ability to lift up to 50 lbs

Qualifications

• Must be at least 18 years old.
• Legally authorized to work in the United States without sponsorship now or in the future.
• Must read, write, comprehend, and communicate in English.
• Must read, write, comprehend, and communicate in Spanish.
• Valid, unrestricted Driver's License.
• Ability to lift up to 50 lbs regularly and up to 70 lbs on occasion.
• Willing to work evenings and weekends.
• Internal to Sherwin-Williams, must have rating of at least 'meets expectations' on most recent appraisal.
• Internal to Sherwin-Williams, must have completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and per policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain precise work order files and formulas.
• Pull products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks and assist in deliveries.
• Maintain in-stock, presentable areas.
• Remain knowledgeable on products and discuss options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Point of Sale system

Cash handling

Job description

The Sherwin-Williams Company is hiring a Customer Service Specialist to assist customers in person and by phone, provide product recommendations, and ensure sales goals are met. The role involves tinting/mixing products, stocking displays, and maintaining store standards at Store #723094 in Ashburn, VA.

Qualified candidates should be at least 18, legally eligible to work in the United States, fluent in English and Spanish, with a valid driver’s license and the ability to lift up to 50 lbs