Bilingual Customer Service Pro | Call Center

Slice Merchant Services; Holmdel Township (NJ); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Slice Merchant Services is seeking friendly, energetic Customer Service Representatives to join our team. You will be the first point of contact for customers needing help, handling inquiries from billing questions to additional services, and ensuring accurate decisions while meeting high standards of customer satisfaction.

The ideal candidate has 1+ year of call center or customer support experience, a high school diploma or equivalent, and a professional demeanor with excellent communication

Qualifikationen

• Minimum 1-year Call Center, Customer Support, and/or Tech Support experience
• High School diploma or equivalent
• Articulate, Friendly and Professional Demeanor
• Excellent communication, organizational and interpersonal skills
• Basic computer skills
• Salesforce experience is a plus

Aufgaben

• Handle customer inquiries and complaints
• Provide information about our services
• Resolve customer issues and concerns
• Document and update customer records based on interactions
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently
• Follow up with clients to ensure that they are satisfied with equipment/programs

Kenntnisse

Call Center experience

Customer service

Communication skills

Basic computer skills

Salesforce experience

Ausbildung

High School diploma or equivalent

Tools

Salesforce

Jobbeschreibung

Slice Merchant Services is seeking friendly, energetic Customer Service Representatives to join our team. You will be the first point of contact for customers needing help, handling inquiries from billing questions to additional services, and ensuring accurate decisions while meeting high standards of customer satisfaction.

The ideal candidate has 1+ year of call center or customer support experience, a high school diploma or equivalent, and a professional demeanor with excellent communication