Bilingual Customer Service Representative

Slice Merchant Services; Holmdel Township (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Slice Merchant Services is seeking friendly, energetic Customer Service Representatives to join our team. You will be the first point of contact for customers needing help, handling inquiries from billing questions to additional services, and ensuring accurate decisions while meeting high standards of customer satisfaction.

The ideal candidate has 1+ year of call center or customer support experience, a high school diploma or equivalent, and a professional demeanor with excellent communication

Qualifications

• Minimum 1-year Call Center, Customer Support, and/or Tech Support experience
• High School diploma or equivalent
• Articulate, Friendly and Professional Demeanor
• Excellent communication, organizational and interpersonal skills
• Basic computer skills
• Salesforce experience is a plus

Responsibilities

• Handle customer inquiries and complaints
• Provide information about our services
• Resolve customer issues and concerns
• Document and update customer records based on interactions
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently
• Follow up with clients to ensure that they are satisfied with equipment/programs

Skills

Call Center experience

Customer service

Communication skills

Basic computer skills

Salesforce experience

Education

High School diploma or equivalent

Tools

Salesforce

Job description

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put together a comprehensive package of products and services. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.

Slice Merchant Services is seeking friendly, energetic, and reliable professionals to join our team as Customer Service Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies and resources to solve customers’ inquiries and issues. Our Customer Service Representatives are the first point of contact for customers needing help ranging from billing questions to additional services. So we are interested in hiring individuals with a commitment to customer satisfaction and an ability to smoothly and quickly assist the customer while making accurate decisions.

The ideal Customer Service Representative must have:

• Minimum 1-year Call Center, Customer Support, and/or Tech Support experience
• High School diploma or equivalent
• An Articulate, Friendly and Professional Demeanor
• Excellent communication, organizational and interpersonal skills
• Basic computer skills
• Salesforce experience is a plus

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about our services
• Resolve customer issues and concerns
• Document and update customer records based on interactions
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently
• Follow up with clients to ensure that they are satisfied with equipment/programs