Bilingual Merchant Support Specialist

Grand Prairie Chamber of Commerce; Grand Prairie (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

1N1 Merchant Solutions is seeking a customer-focused Customer Service Representative to assist merchants with account questions, payment processing issues, POS/terminal support, and general service needs. The ideal candidate is professional, organized, dependable, and committed to excellent customer service and timely follow-up.

Bilingual preferred. This entry-level, full-time position offers an opportunity to develop strong communication and problem-solving skills in a fast-paced environment.

Qualifications

• Greeting customers and resolving inquiries with courtesy and professionalism.
• Coordinate with merchants on account questions and payment issues.
• Assist with POS/terminal support and general service needs.

Responsibilities

• Help merchants with account questions and payment processing inquiries.
• Provide POS/terminal support and assist with general service needs.
• Follow up to ensure timely resolution and customer satisfaction.
• Document interactions and communicate with internal teams as needed.

Skills

Customer service

Communication

Bilingual preferred

Job description

1N1 Merchant Solutions is seeking a customer-focused Customer Service Representative to assist merchants with account questions, payment processing issues, POS/terminal support, and general service needs. The ideal candidate is professional, organized, dependable, and committed to excellent customer service and timely follow-up.

Bilingual preferred. This entry-level, full-time position offers an opportunity to develop strong communication and problem-solving skills in a fast-paced environment.