Bilingual Customer Service Pro — Billing & Support

Recology; California (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee ownership

Excellent benefits

Culture of learning

Job summary

Recology Vacaville Solano is seeking a bilingual Customer Service Representative to provide courteous service by telephone or in person for routine issues. The role is based at 1005 - Recology Vacaville Solano and operates Monday through Friday, 8 AM to 5 PM.

Responsibilities include answering calls, informing customers about collections, billing, and account status, and handling data entry and records. A high school diploma or GED is required; bilingual English/Spanish is essential.

Qualifications

• Six months related experience and/or training.
• Bilingual English/Spanish.
• Computer programs, including Microsoft Office suite of applications.
• High school diploma or GED required.
• Bachelor's degree preferred.

Responsibilities

• Answers telephone or greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.

Skills

Bilingual English/Spanish

Customer service

MS Office

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Recology Vacaville Solano is seeking a bilingual Customer Service Representative to provide courteous service by telephone or in person for routine issues. The role is based at 1005 - Recology Vacaville Solano and operates Monday through Friday, 8 AM to 5 PM.

Responsibilities include answering calls, informing customers about collections, billing, and account status, and handling data entry and records. A high school diploma or GED is required; bilingual English/Spanish is essential.