Customer Service Associate I - Inbound Support

Recology; United States; On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Paid time off and holidays

Health and wellness benefits

Job summary

Recology King County is seeking a Customer Service Specialist 1 to provide courteous service by phone or in person in Seattle. Under supervision, you will handle routine inquiries about collections, billing, and account status, and assist with data entry and documentation.

The role requires a high school diploma or GED (Bachelor's degree preferred) and 0–2 years of related experience. This is a full-time on-site position at 1161 - Recology King County - Office Fidalgo.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• 0–2 years of related experience and/or training.

Responsibilities

• Answers telephone or greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Resolves complaints through telephone service, data entry, billing, and payments reconciliation.
• Maintains records, prepares reports, and performs clerical duties.
• Facilitates communication between customers and staff to coordinate services and account status.
• Participates in training to improve customer service processes and safety.
• Handles special calls including escrow, bankruptcies, and delinquent accounts.
• Other duties as assigned.

Skills

Customer service

Telephone support

Data entry

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

Recology King County is seeking a Customer Service Specialist 1 to provide courteous service by phone or in person in Seattle. Under supervision, you will handle routine inquiries about collections, billing, and account status, and assist with data entry and documentation.

The role requires a high school diploma or GED (Bachelor's degree preferred) and 0–2 years of related experience. This is a full-time on-site position at 1161 - Recology King County - Office Fidalgo.