Bilingual Portuguese Call Center Representative

Mass Markets; California (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Casual Dress Code

Job summary

Mass Markets is seeking Bilingual Call Center Representatives in California, USA. The ideal candidate will handle calls supporting customers in English and Portuguese, maintaining records and assisting with inquiries. A high school diploma or GED is required, along with excellent communication and organizational skills. Previous experience in a customer service role is a plus. We offer competitive compensation and various benefits, including paid time off and health benefits.

Qualifications

• Must be 18 years or older.
• Prior experience in a bilingual customer service role is preferred.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Handle inbound and outbound calls in English and Portuguese.
• Assist customers with billing, account updates, and inquiries.
• Maintain accurate and detailed records of interactions.

Skills

Bilingual fluency in English and Portuguese

Excellent listening and interpersonal skills

Strong attention to detail

Organizational skills

Education

High school diploma or GED

Job description

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We’re hiring Bilingual Call Center Representatives to provide outstanding support in both English and Portuguese. Fluent in both languages and enjoy helping people? We want to hear from you.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.

Key Responsibilities

• Handle inbound and outbound calls in English and Portuguese.
• Translate and communicate clearly across both languages.
• Assist customers with billing, account updates, and general inquiries.
• Maintain accurate and detailed records of customer interactions.
• Escalate complex issues to the appropriate department.
• Follow company policies and procedures for customer interactions.
• Meet daily and monthly performance goals.

Candidate Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Bilingual fluency in English and Portuguese is mandatory.
• Excellent listening and interpersonal skills.
• Ability to work flexible shifts, including weekends and holidays.
• Strong attention to detail and organizational skills.
• Prior experience in a bilingual customer service role is preferred.

Compensation Details

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

• Paid Time Off: Earn PTO and paid holidays.
• Health Benefits: Full‑time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Significant advancement opportunities through internal promotions.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Equal Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

Additional Information

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.