Bilingual Customer Service & Paint Solutions Specialist

The Sherwin-Williams Company; Leavenworth (KS); On-site; USD 24,000 - 30,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist in the United States to assist customers in person and by phone, determine needs, and present appropriate product solutions. You will work to resolve concerns and maintain high standards of product knowledge and store presentation.

The role supports sales goals and may involve deliveries and stock management. Ideal candidates have strong communication skills in English and Spanish, a valid license, and the ability to lift

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship for employment now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and in line with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales
• Load/unload delivery trucks
• Assist in making deliveries, as needed

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist in the United States to assist customers in person and by phone, determine needs, and present appropriate product solutions. You will work to resolve concerns and maintain high standards of product knowledge and store presentation.

The role supports sales goals and may involve deliveries and stock management. Ideal candidates have strong communication skills in English and Spanish, a valid license, and the ability to lift