Bilingual Customer Service & Paint Solutions Specialist

The Sherwin-Williams Company; Rexburg (ID); On-site; USD 18,000 - 25,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to help wholesale and retail customers, determine needs, and recommend the right solutions. You will resolve concerns promptly and maintain product quality and in-store standards, while contributing to sales goals.

The role involves handling transactions, ensuring accuracy, and staying informed about product features. A fast-paced environment with emphasis on customer satisfaction and team collaboration awaits.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be able to retrieve materials and lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, must have at least a "meets expectations" rating on the latest appraisal.
• If internal to Sherwin-Williams, must have completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain in-stock and presentable condition in assigned areas.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist in deliveries.
• Remain knowledgeable on products and discuss available options.

Skills

Customer service

Sales

Communication

Bilingual English/Spanish

Physical ability

Flexible hours

Education

High School diploma or GED

Tools

Tinting & mixing equipment

Cash handling / POS

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to help wholesale and retail customers, determine needs, and recommend the right solutions. You will resolve concerns promptly and maintain product quality and in-store standards, while contributing to sales goals.

The role involves handling transactions, ensuring accuracy, and staying informed about product features. A fast-paced environment with emphasis on customer satisfaction and team collaboration awaits.