Bilingual Customer Service & Order Fulfillment Specialist

Oterra; Mount Pleasant (WI); Vor Ort; USD 50.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health coverage

401(k) matching

Paid time off & holidays

Parental leave

Engagement programs

Zusammenfassung

Oterra is seeking a customer-focused professional to support customer service and order fulfillment. You will process orders, verify availability and pricing, and communicate status to customers while collaborating with Sales, Operations, and other teams.

The ideal candidate will have English and Spanish fluency, ERP experience (SAP preferable), and a strong ability to resolve issues and improve processes to enhance customer satisfaction.

Qualifikationen

• Bachelor’s degree or 1–2 years of relevant experience preferred.
• Working knowledge of logistics, manufacturing, and order fulfillment processes preferred.
• Experience with SAP, BatchMaster, or other ERP systems preferred.
• Experience with invoicing, accounts receivable support, or customer account reconciliation is an asset.
• Food industry experience is a plus.

Aufgaben

• Receive, enter, and process domestic and international customer orders in the company’s ERP system.
• Verify product availability, pricing, delivery methods, order accuracy, and special customer requirements.
• Communicate regularly with customers regarding order status, delivery schedules, and potential issues.
• Collaborate with Supply Chain, Planning, Quality, Warehousing, Sales, and other internal teams to resolve customer concerns and support timely order fulfillment.
• Manage customer product issues and CSRs by gathering relevant information, coordinating with responsible teams, tracking resolution progress, and communicating updates to customers as appropriate.
• Maintain accurate customer information and account-specific data in SAP and other business systems.
• Direct inquiries and requests to the appropriate internal departments or affiliate plants.
• Support accounts receivable activities, including daily customer invoicing, follow-up on past-due invoices, and assisting Accounting with customer account discrepancies.
• Coordinate product sample submissions and documentation requests on behalf of Sales.
• Develop cross-functional partnerships to identify process improvement opportunities and implement effective solutions.
• Participate in required monthly training and maintain knowledge of applicable processes and systems.
• Support continuous improvement initiatives to enhance order management, delivery performance, and customer satisfaction.

Kenntnisse

English fluency

Spanish fluency

Customer service

Communication skills

MS Office

Interpersonal skills

Ausbildung

Bachelor’s degree

1-2 years relevant experience

Tools

SAP

BatchMaster

ERP systems

Jobbeschreibung

Oterra is seeking a customer-focused professional to support customer service and order fulfillment. You will process orders, verify availability and pricing, and communicate status to customers while collaborating with Sales, Operations, and other teams.

The ideal candidate will have English and Spanish fluency, ERP experience (SAP preferable), and a strong ability to resolve issues and improve processes to enhance customer satisfaction.