Bilingual Customer Experience Manager (Spanish/English)

VanDevere Automotive Family; Akron (OH); On-site; USD 46,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401K + Company Matching

Profit Sharing

Paid Vacation

Employee Discounts

Referral Programs

No Sundays or Holidays

Job summary

VanDevere Automotive Family in Akron, OH seeks a Bilingual Customer Service Manager fluent in Spanish and English to lead a customer service team, engaging with customers by phone, text, email, and in person to deliver an outstanding experience.

You will coach staff, resolve issues, and collaborate with sales, service, and management to ensure timely, accurate assistance and build strong community relationships. This role emphasizes a customer-first approach.

Qualifications

• Fluent/bilingual in Spanish and English.
• Experience in customer service or management preferred.
• Ability to lead, coach, and motivate others.
• Comfortable communicating by phone, text, email, and in person.

Responsibilities

• Lead and support the customer service team to provide an exceptional experience from first interaction through follow-up.
• Communicate with customers in Spanish and English by phone, text, email, and in person.
• Assist Spanish-speaking customers throughout their experience and make them feel informed and valued.
• Handle questions and concerns professionally and work toward positive resolutions.
• Coach and develop team members on communication, customer service, and follow-up.
• Monitor interactions and identify opportunities to improve the customer experience.

Skills

Communication skills

Customer service

Team leadership

Multichannel communication

Organization

Problem solving

Automotive dealership experience (nice

Job description

VanDevere Automotive Family in Akron, OH seeks a Bilingual Customer Service Manager fluent in Spanish and English to lead a customer service team, engaging with customers by phone, text, email, and in person to deliver an outstanding experience.

You will coach staff, resolve issues, and collaborate with sales, service, and management to ensure timely, accurate assistance and build strong community relationships. This role emphasizes a customer-first approach.