Bilingual Customer Service Manager - Spanish

Jenn Rossmiller- State Farm Agent; Riverview (FL); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Growth potential

Paid time off

Career-building experience

Job summary

Jenn Rossmiller- State Farm Agent is seeking a bilingual Spanish-speaking Customer Service Representative to join our Riverview, FL office. You will focus on helping customers with insurance needs, processing inquiries, and guiding coverage options in a fast-paced environment.

State Farm offers a supportive team, training, and opportunities for growth as you assist clients with policy changes, claims, and questions while maintaining high service standards.

Qualifications

• Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.
• Strong customer service orientation and a genuine desire to help others.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Detail-oriented with exceptional organizational skills.
• Proficient computer skills and the ability to learn and navigate various software systems.
• Prior experience in customer service or a related field is preferred.
• Licensing requirements for the role.

Responsibilities

• Assisting customers: You will address customer inquiries, provide information about insurance policies, and offer guidance on coverage options.
• Policy management: You will handle policy changes, updates, and claims processing accurately and efficiently.
• Problem-solving: You will analyze complex customer situations and provide creative solutions that meet their needs.
• Collaboration: You will work closely with our team of professionals to share knowledge, learn from one another, and contribute to a positive and supportive work environment.

Skills

Communication skills

Customer service

Multitasking

Detail-oriented

Proficient with computers

Experience in CS

Education

Licensing

Tools

CRM software

Job description

Jenn Rossmiller- State Farm Agent is seeking a bilingual Spanish-speaking Customer Service Representative to join our Riverview, FL office. You will focus on helping customers with insurance needs, processing inquiries, and guiding coverage options in a fast-paced environment.

State Farm offers a supportive team, training, and opportunities for growth as you assist clients with policy changes, claims, and questions while maintaining high service standards.