Bilingual Customer Service & Loan Support Specialist

Security Finance; Longview (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Life and Dental benefits

Paid holidays and vacation

Profit Sharing

Closed on Sundays

Job summary

Security Finance in Longview, TX is seeking a full-time operations associate focused on customer service by phone. You will handle inquiries, process loan applications, and maintain accurate cash handling while upholding security standards.

This role requires bilingual ability (Spanish/English), compliance with lending regulations, and willingness to work Monday–Friday with occasional Saturdays. The position offers a competitive compensation and a full benefits package including health,

Qualifications

• Excellent customer service skills.
• Ability to maintain cash with accuracy and security.
• Collections/loan judgments experience preferred.
• Knowledge of state and federal lending regulations.

Responsibilities

• Provide exceptional customer service over the phone.
• Maintain office cash with accuracy and security.
• Achieve account gain through loan judgment and customer solicitation.
• Ensure compliance with state and federal lending regulations and Company policies.
• Ensure prompt completion of loan applications.
• Ensure compliance with company record keeping procedures.

Skills

Phone-based work

Customer service

Communication skills

Bilingual: Spanish/English

Job description

Security Finance in Longview, TX is seeking a full-time operations associate focused on customer service by phone. You will handle inquiries, process loan applications, and maintain accurate cash handling while upholding security standards.

This role requires bilingual ability (Spanish/English), compliance with lending regulations, and willingness to work Monday–Friday with occasional Saturdays. The position offers a competitive compensation and a full benefits package including health,