Bilingual Customer Service & Loan Specialist

Security Finance; Lufkin (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Company paid Health insurance (family)

Competitive 401(k) with match

Life and Dental benefits

Paid holidays and vacation

Profit Sharing

Closed on Sundays

Job summary

Security Finance is seeking a customer service oriented professional for a full-time role in Texas. The position involves handling most customer interactions over the phone, maintaining cash security, and driving loan-related customer engagement.

The ideal candidate will be fluent in Spanish and English, with experience in collections or lending, and be able to travel to local branches as needed. A background check is required and you must be at least 18 years old.

Qualifications

• Customer service experience in financial services or collections.
• Able to speak Spanish and English fluently.
• Willing to travel to branches.
• Pass a criminal background check.
• 18 years of age or older.

Responsibilities

• Providing exceptional customer service
• Maintaining office cash with accuracy and security
• Achieving account gain through proven loan judgment and effective customer solicitation
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Skills

Customer service

Phone etiquette

Bilingual Spanish/English

Communication skills

Time management

Job description

Security Finance is seeking a customer service oriented professional for a full-time role in Texas. The position involves handling most customer interactions over the phone, maintaining cash security, and driving loan-related customer engagement.

The ideal candidate will be fluent in Spanish and English, with experience in collections or lending, and be able to travel to local branches as needed. A background check is required and you must be at least 18 years old.