Bilingual Customer Service & Inside Sales Specialist

BWI Companies, Inc.; Homestead (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

BWI Companies, Inc. is seeking a dependable and customer-focused Customer Service Representative for our Homestead location. In this role, you will deliver excellent customer experiences while supporting sales growth and operational efficiency. Key responsibilities include processing customer orders, building strong customer relationships, and assisting with inventory management. Ideal candidates are organized, team-oriented, and possess strong customer service skills. Join us to advance your career with a respected company.

Qualifications

• Ability to safely operate a forklift (or willingness to be trained).
• Ability to lift up to 60 pounds.
• Team-oriented with a strong work ethic.

Responsibilities

• Provide professional, courteous, and knowledgeable service to customers in person and over the phone.
• Process customer orders accurately and efficiently, ensuring timely follow-through.
• Follow up on customer requests and backorders to ensure satisfaction and fulfillment.
• Build strong customer relationships while maintaining confidentiality.
• Support sales growth through inside sales efforts and add-on selling techniques.

Skills

Strong customer service and interpersonal skills

Organized and detail-oriented with the ability to multitask

Tools

Microsoft Office

RF scanners

Job description

BWI Companies, Inc. is seeking a dependable and customer-focused Customer Service Representative for our Homestead location. In this role, you will deliver excellent customer experiences while supporting sales growth and operational efficiency. Key responsibilities include processing customer orders, building strong customer relationships, and assisting with inventory management. Ideal candidates are organized, team-oriented, and possess strong customer service skills. Join us to advance your career with a respected company.