Bilingual Paint & Customer Service Specialist

Sherwin-Williams; Homestead (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Sherwin-Williams in Homestead, FL is seeking Customer Service Specialists to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions. You will resolve concerns promptly, stay current with product features, and help maintain high quality and display standards while supporting sales goals.

This role covers stores within a 15 mile radius of Store #2946 at 1280 N Flagler Ave.

Qualifications

• Must be at least eighteen years old.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, must have a meets expectations rating and HR Cloud eLearning completed.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Bilingual English/Spanish

Customer service oriented

Education

High School diploma or GED

Job description

Sherwin-Williams in Homestead, FL is seeking Customer Service Specialists to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions. You will resolve concerns promptly, stay current with product features, and help maintain high quality and display standards while supporting sales goals.

This role covers stores within a 15 mile radius of Store #2946 at 1280 N Flagler Ave.