Inside Sales & Customer Service Specialist

BW Papersystems; Sheboygan (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

BW Papersystems is seeking a Customer Service/Inside Sales Associate in Sheboygan, Wisconsin. You will drive product sales by developing direct opportunities while providing telephone and on-site support to customers.

The role combines sales development with order processing, quotes, shipment coordination, and warranty support; travel to key accounts may be required. You will identify prospects, qualify leads, and nurture relationships with existing accounts to grow revenue.

Qualifications

• High School Diploma or GED is required.
• 2+ years of sales and customer service experience is required.
• Proficient in navigating a computer.
• Proficient with Microsoft Suite.

Responsibilities

• Drive product sales by developing, identifying, and securing direct sales opportunities through outreach activities.
• Generate market interest and close sales by executing projects, surveys, campaigns, site visits, and product demonstrations.
• Convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs) through effective lead qualification and nurturing.
• Prospect identification and outreach through cold calling, email marketing, and database profiling activities.
• Provide comprehensive telephone support to customers and manage incoming calls and emails for order requests.
• Take and close customer orders while providing quotes and coordinating shipments.
• Cross-sell new solutions to existing customers and maintain ownership of specified customer accounts.
• Travel to visit key accounts when required to build relationships and help manage their accounts.
• Support sales processes and handle warranty claims in coordination with VP, maintenance, and supervisors.
• Maintain on-call availability on weekends and holidays, with Friday through Monday coverage every two months.

Skills

Sales experience

Customer service

Computer proficiency

Education

High School Diploma or GED

Tools

Microsoft Suite

Job description

BW Papersystems is seeking a Customer Service/Inside Sales Associate in Sheboygan, Wisconsin. You will drive product sales by developing direct opportunities while providing telephone and on-site support to customers.

The role combines sales development with order processing, quotes, shipment coordination, and warranty support; travel to key accounts may be required. You will identify prospects, qualify leads, and nurture relationships with existing accounts to grow revenue.