Bilingual Customer Service & Sales Support Specialist

Talentify; Homestead (FL); On-site; USD 19,000 - 29,000; Full time

Job summary

BWI in Homestead, FL is seeking a dependable Customer Service Representative to support our showroom and operations. You will provide professional service in person and over the phone, process orders, and help drive sales growth with strong product knowledge.

The role requires bilingual abilities, solid organizational skills, and the ability to multitask in a fast-paced environment. You will also assist with inventory, restocking, and accurate documentation to support safety and compliance.

Qualifications

• Customer service experience and strong interpersonal skills.
• Excellent communication and phone etiquette.
• Bilingual abilities.
• Willingness to operate a forklift and lift up to 60 pounds.

Responsibilities

• Provide professional, courteous service to customers in person and over the phone.
• Process customer orders accurately and efficiently, with timely follow-through.
• Follow up on customer requests and backorders to ensure satisfaction and fulfillment.
• Build strong customer relationships while maintaining confidentiality.
• Support sales growth through inside sales efforts and add-on selling techniques.
• Monitor inventory levels to ensure product availability and fulfillment.
• Assist with ordering restock inventory and participate in counts.
• Verify accuracy of product movement within systems.
• Identify slow-moving inventory and assist with sales or transfers.

Skills

Customer service

Interpersonal skills

Communication

Bilingual

Tools

Microsoft Office

Order entry systems

RF scanners

Job description

BWI in Homestead, FL is seeking a dependable Customer Service Representative to support our showroom and operations. You will provide professional service in person and over the phone, process orders, and help drive sales growth with strong product knowledge.

The role requires bilingual abilities, solid organizational skills, and the ability to multitask in a fast-paced environment. You will also assist with inventory, restocking, and accurate documentation to support safety and compliance.