Bilingual Customer Service & EA (English/Spanish)

WorkSmart Direct; Powdersville (SC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Benefits paid from day one

On-site in Greenville, SC

Job summary

WorkSmart Direct, in the Greenville, SC area, is seeking a bilingual Customer Service Representative/Executive Assistant to support customer accounts, process orders, and manage shipping documentation. This role also serves as a liaison between customers, suppliers, and internal teams to ensure accurate and timely communication.

The ideal candidate will be fluent in English and Spanish, with strong organizational and problem-solving skills, and a high attention to detail.

Qualifications

• Bilingual English/Spanish is required, with fluency in writing and speaking.
• Minimum high school diploma or GED.
• Experience in customer service, administrative support, or inside sales.
• Strong attention to detail and accuracy is essential.
• Proficiency with Microsoft Office is expected.
• ERP experience, customer portals and EDI are preferred.

Responsibilities

• Serve as the primary contact for customer accounts and inquiries.
• Process RFQs, quotations, pricing updates, and customer orders.
• Review customer releases, forecasts, and purchase orders for accuracy.
• Prepare shipping documents, bills of lading, certifications, and customer-required paperwork.
• Support executive leadership with scheduling, reports, presentations, travel arrangements, and correspondence.
• Maintain accurate records and assist with special projects and process improvements.

Skills

Bilingual: English/Spanish

Attention to detail

Customer service

Communication skills

Organizational skills

Problem-solving

Administrative support

Education

High School Diploma or GED

Associate's or Bachelor's degree (preferred)

Tools

Microsoft Office

ERP system experience

Customer portals

EDI

Job description

WorkSmart Direct, in the Greenville, SC area, is seeking a bilingual Customer Service Representative/Executive Assistant to support customer accounts, process orders, and manage shipping documentation. This role also serves as a liaison between customers, suppliers, and internal teams to ensure accurate and timely communication.

The ideal candidate will be fluent in English and Spanish, with strong organizational and problem-solving skills, and a high attention to detail.