Bilingual Customer Service & Documentation Coordinator

Express Employment Professionals - Coppell, TX; Dallas (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

Express Employment Professionals - Coppell, TX is seeking a highly organized, detail-oriented Customer Service & Technical Documentation Coordinator to support a growing manufacturing operation serving the food, dietary supplement, ingredient, and related industries.

This role is not a traditional call-center position; you will be the link between customers, office operations, and the production team, handling customer information, production-related documents, records, orders, and other

Qualifications

• Experience using QuickBooks in a professional environment.
• Strong working knowledge of Microsoft Office, especially Excel, Word, and Outlook.
• Exceptional attention to detail and documentation accuracy.
• Strong written and verbal communication skills.
• Ability to learn technical information and relate documentation to production activities.
• Strong organizational skills with the ability to manage multiple responsibilities.

Responsibilities

• Provide professional customer service and administrative support to customers and internal departments.
• Prepare, review, organize, update, and maintain customer and production-related documents.
• Assist with documentation and information needed by the production team to accurately process customer requirements and orders.
• Enter and maintain accurate information in QuickBooks and other company records and systems.
• Work extensively with Microsoft Office, including Excel, Word, Outlook, and related applications.
• Review documents for missing or incorrect information before they move forward.
• Maintain organized electronic and physical files for quick retrieval.
• Communicate with customers regarding orders, documentation, product information, and status updates.
• Coordinate with production, management, quality, and other internal personnel to gather information and resolve questions.
• Learn company products, terminology, manufacturing processes, and documentation requirements.
• Handle multiple priorities with high accuracy and follow-through.
• Assist with additional administrative, customer service, and operational responsibilities as the company grows.

Skills

Attention to detail

Communication skills

Organizational skills

Willingness to learn

Tools

QuickBooks

Microsoft Office

Job description

Express Employment Professionals - Coppell, TX is seeking a highly organized, detail-oriented Customer Service & Technical Documentation Coordinator to support a growing manufacturing operation serving the food, dietary supplement, ingredient, and related industries.

This role is not a traditional call-center position; you will be the link between customers, office operations, and the production team, handling customer information, production-related documents, records, orders, and other