Customer Service Coordinator

Vervic Inc.; Decatur (AL); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

Vervic Inc. is seeking a friendly, organized, and dependable Customer Service Coordinator to join our team on 1st shift. This role connects customers with internal teams to coordinate orders, track production, and ensure smooth communication.

You’ll build relationships, process orders, review requirements, and support production schedules in a fast-paced manufacturing setting.

Qualifications

• High school diploma or equivalent.
• At least 6 months of related experience in a manufacturing environment.
• Proficiency with Microsoft Excel, Word, and other Windows applications.
• Strong written and verbal communication skills.
• Excellent interpersonal and customer service skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently with minimal supervision.
• Good judgment, discretion, and attention to confidential information.
• Willingness to occasionally make day trips to customer locations.

Responsibilities

• Build and maintain positive customer relationships through ongoing communication
• Receive and process customer purchase orders and order releases
• Review orders for pricing, lead times, delivery dates, and other requirements
• Send order acknowledgements and keep customers informed throughout the process
• Generate work orders and documentation needed for production
• Help maintain production schedules and related reports
• Work closely with Sales, Manufacturing, Purchasing, Engineering, and Shipping
• Track and expedite customer orders when needed
• Communicate with customers to gather information and help resolve questions or concerns
• Verify shipping documentation against customer purchase orders
• Monitor production status and proactively provide customers with updates
• Maintain organized customer, quote, and purchase order files
• Assist the Sales team with bid packages, requests for quotes, and proposals
• Maintain a high level of accuracy and attention to detail

Skills

Organized

People skills

Detail oriented

Customer service

Communication skills

Education

High school diploma

Tools

MS Office

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Customer Service Coordinator

1st shift

$55,000.00 salary

We’re looking for a friendly, organized, and dependable Customer Service professional to join our team! This is a great opportunity for someone who enjoys building relationships, staying organized, and working with different departments to make sure customers receive the service and support they need.

In this role, you’ll be an important connection between our customers and internal teams, helping coordinate orders, track production, and keep communication flowing smoothly.

What You’ll Do

• Build and maintain positive customer relationships through ongoing communication
• Receive and process customer purchase orders and order releases
• Review orders for pricing, lead times, delivery dates, and other requirements
• Send order acknowledgements and keep customers informed throughout the process
• Generate work orders and documentation needed for production
• Help maintain production schedules and related reports
• Work closely with Sales, Manufacturing, Purchasing, Engineering, and Shipping
• Track and expedite customer orders when needed
• Communicate with customers to gather information and help resolve questions or concerns
• Verify shipping documentation against customer purchase orders
• Monitor production status and proactively provide customers with updates
• Maintain organized customer, quote, and purchase order files
• Assist the Sales team with bid packages, requests for quotes, and proposals
• Maintain a high level of accuracy and attention to detail

What We’re Looking For

We’d love to meet someone who is organized, personable, detail-oriented, and comfortable working in a fast-paced manufacturing environment.

Qualifications include

• High school diploma or equivalent
• At least 6 months of related experience in a manufacturing environment
• Proficiency with Microsoft Excel, Word, and other Windows applications
• Strong written and verbal communication skills
• Excellent interpersonal and customer service skills
• Ability to manage multiple priorities and meet deadlines
• Ability to work independently with minimal supervision
• Good judgment, discretion, and attention to confidential information
• Willingness to occasionally make day trips to customer locations

If you enjoy working with people, solving problems, staying organized, and being part of a team that works together to take care of its customers, we’d love to hear from you!