Bilingual Customer Service / Dispatch Coordinator

Automation Personnel Services; United States; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Medical, dental, vision, short-term, &

Life insurance

40 Hours Service Bonus after 1 year of

6 paid Holidays after 1 year of

Job summary

Automation Personnel Services is seeking a Bilingual Customer Service / Dispatch Coordinator in Orlando, FL to support daily warehouse and transportation operations. You will coordinate with drivers, customers, and internal teams to ensure smooth service and clear communication.

The role requires bilingual English/Spanish, strong organization, and proficiency in Excel for mid-day and end-of-day reporting. This is a full-time, temporary opportunity with weekly pay and well-being benefits.

Qualifications

• Must be bilingual (English & Spanish).
• Excellent communication skills and organization.
• Proficient with Microsoft Excel for reporting.

Responsibilities

• Coordinate daily dispatch activities and maintain communication with drivers throughout their routes.
• Monitor driver progress and provide mid-day and end-of-day reports using Microsoft Excel.
• Notify customers, stores, and clients of delivery updates or delays via phone and email.
• Collect, organize, scan, and file driver paperwork daily.
• Monitor, prioritize, and respond to emails in a timely and professional manner.
• Assist drivers with equipment issues and coordinate with technical support to ensure proper operation.
• Create and manage service tickets, returns, and pickup requests as needed.
• Generate driver performance and operational reports.
• Communicate with management, drivers, customers, and technical support teams.

Skills

Bilingual (English & Spanish)

Customer service

Communication

Tools

Microsoft Excel

Job description

Job Description

Bilingual Customer Service / Dispatch Coordinator

Automation Personnel seeking a highly organized, dependable, and customer-focused Bilingual Customer Service / Dispatch Coordinator to join our growing team. This position plays a key role in supporting daily warehouse and transportation operations by coordinating with drivers, customers, clients, and internal teams to ensure efficient service and communication.

Pay Rate

$15.00-$16.00 per hour

Schedule and Hours

Monday - Friday, 9:00 AM - 6:00 PM (or until all deliveries and tasks are complete), with a one-hour lunch.

Bilingual Customer Service / Dispatch Coordinator

Job Responsibilities

• Coordinate daily dispatch activities and maintain communication with drivers throughout their routes.
• Monitor driver progress and provide accurate mid-day and end-of-day reports using Microsoft Excel.
• Notify customers, stores, and clients of delivery updates or delays via phone and email.
• Collect, organize, scan, and file driver paperwork daily.
• Monitor, prioritize, and respond to emails in a timely and professional manner.
• Assist drivers with equipment-related issues and coordinate with technical support teams to ensure equipment is functioning properly.
• Create and manage service tickets, returns, and pickup requests as needed.
• Generate driver performance and operational reports.
• Communicate effectively with management, drivers, customers, and technical support teams.
• Greet and assist visitors in a professional and courteous manner.
• Maintain accurate records and support daily warehouse and office operations.
• Provide exceptional customer service while resolving issues quickly and efficiently.

Bilingual Customer Service / Dispatch Coordinator

Job Requirements

• Coordinate daily dispatch activities and maintain communication with drivers throughout their routes.
• Must be bilingual (English & Spanish).
• Monitor driver progress and provide accurate mid-day and end-of-day reports using Microsoft Excel.
• Notify customers, stores, and clients of delivery updates or delays via phone and email.
• Collect, organize, scan, and file driver paperwork daily.
• Monitor, prioritize, and respond to emails in a timely and professional manner.
• Assist drivers with equipment-related issues and coordinate with technical support teams to ensure equipment is functioning properly.
• Create and manage service tickets, returns, and pickup requests as needed.
• Generate driver performance and operational reports.
• Communicate effectively with management, drivers, customers, and technical support teams.
• Greeting and assist visitors in a professional and courteous manner.
• Maintain accurate records and support daily warehouse and office operations.
• Provide exceptional customer service while resolving issues quickly and efficiently.

Job Type

Full-time, temporary

Benefits

• Weekly Pay
• Medical, dental, vision, short-term disability, and life insurance
• 40 Hours Service Bonus after 1 year of continuous service and 1500 hours
• 6 paid Holidays after 1 year of continuous service and 1500 hours

401(k) Retirement Plan

Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401(k) matching to all eligible contingent and temporary associates.

Bonus Opportunity!

We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.

About Automation Personnel Services

Automation Personnel Services is a highly recognized staffing agency with over 30 years of experience in manufacturing and light-industrial staffing. Our accolades include:

• 11-time consecutive winner of the ClearlyRated Best of Staffing Client Awa

Automation Personnel Services Orlando Branch 4574 S. Kirkman Road Orlando, FL 32811