Bilingual Customer Service Associate — Onsite Job Fair

Techtronic Industries North America, Inc.; Anderson (SC); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Tuition assistance

401(k)

Medical coverage

Dental coverage

Vision coverage

Paid time off

Job summary

Techtronic Industries North America, Inc. in Anderson, SC is hosting an onsite job fair for Bilingual Customer Service Associates on 1st shift. The role supports the Customer Engagement Department with high standards of service and clear communication.

Starting pay is $17.11 per hour with a comprehensive benefits package and opportunities for growth. Weekend work is required, and applicants should have at least a high school diploma and one year of related experience.

Qualifications

• High School Education or equivalent.
• Minimum one year in customer service or call center.
• Strong written and verbal skills.
• Able to handle irate callers and high-stress situations.
• Proficient with Word and Excel; Access would be a plus.
• Weekend work required.

Responsibilities

• Respond to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.

Skills

Bilingual

Customer service

Communication

Microsoft Word

Excel

Inbound calls

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access (preferred)

Job description

Techtronic Industries North America, Inc. in Anderson, SC is hosting an onsite job fair for Bilingual Customer Service Associates on 1st shift. The role supports the Customer Engagement Department with high standards of service and clear communication.

Starting pay is $17.11 per hour with a comprehensive benefits package and opportunities for growth. Weekend work is required, and applicants should have at least a high school diploma and one year of related experience.