Part Time Bilingual Customer Service Representative I

Inframark LLC; Jersey Village (TX); On-site; USD 21,000 - 28,000; Part time

Job summary

Inframark LLC in Jersey Village, Texas is seeking a Part-Time Customer Service Representative I to handle incoming calls and requests from customers, processing orders and payments, and supporting field staff as needed.

The role requires a high school diploma or GED, 1 year of related experience, and basic proficiency with Microsoft Office. You must type at least 35 WPM, handle cash, and maintain accurate records while delivering professional service.

Qualifications

• High school diploma or GED with 1 year of related experience.
• Basic proficiency with Microsoft Office and internet.
• Ability to type 35 WPM (alpha-numeric keys and 10-key).

Responsibilities

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out necessary paperwork and generates reports.
• Refers service failure complaints to designated departments for investigation.
• Inputs information regarding inspections and payments.
• Prepares basic correspondence with customers.
• May maintain a cash drawer and process cash payments.
• Other duties as assigned.

Skills

Customer service

Phone support

Data entry

Cash handling

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Basic office equipment

Job description

JOB FUNCTION/ PURPOSE

The Part Time Customer Service Representative I is responsible for handling and processing incoming calls and requests from customers.

Monday - Friday 10am-3 pm

RESPONSIBILITIES

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out necessary paperwork associated with each transaction. Generates reports as needed.
• Refers service failure complaints to designated departments for investigation.
• Inputs information regarding inspections and payments.
• Prepares basic correspondence with customers.
• May be responsible for maintaining a cash drawer and processing cash payments.
• Other duties as assigned.

Education/Experience

High School Diploma or GED and 1-year related experience.

Technical

Basic proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems. Ability to work with numbers, including calculations & cash handling. Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine. Other technical skills (specific to role and location): Basic map reading ability. Ability to read meters. Working knowledge of billing & payment processing.

Communication

Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Willing to help others. Maintains composure in challenging situations.

Problem Solving & Quality

Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality.

Managing For Results

Works well with supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks.

Leadership & Initiative

Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments.

PHYSICAL DEMANDS

The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

To support a safe and secure workplace, all offers of employment are contingent upon the successful completion of background screening, drug testing, and driving record review where applicable.

Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Learn more about us at Utility Districts - Inframark