Bilingual Customer Service

Luisa Samuel - State Farm Agency; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Birthday Off

Professional Development Opportunities

Long-Term Career Growth

Mentorship with Established Agent

Team Building Activities

Pizza on Friday

Job summary

Luisa Samuel - State Farm Agency in Phoenix, AZ is seeking an energetic administrative assistant to warmly greet visitors, answer calls, and assist clients with policy questions.

This on-site role requires strong organization, bilingual English/Spanish communication, and proficiency with basic office software; you will also help with calendar management.

Join a supportive team, receive hands-on training, and enjoy opportunities for professional growth and advancement.

Qualifications

• Fluent in English and Spanish, written and spoken.
• High school diploma or equivalent experience.
• Experience in customer-facing or administrative roles is preferred.
• Proficiency with basic office technology and software.
• Clear and welcoming phone etiquette.

Responsibilities

• Warmly greet every visitor and make them feel valued.
• Manage the main phone line with a friendly demeanor.
• Assist clients with policy questions and paperwork navigation.
• Keep front office tidy, organized, and inviting.
• Support staff with scanning, filing, and correspondence.
• Coordinate appointments and maintain the daily calendar.

Skills

English & Spanish

Education

High school diploma

Tools

Office software

Job description

Job Description

Your Career. Your Future. Unlimited Possibilities. Are you looking for the following:

Unlimited Earning Potential – Take control of your income with opportunities to grow based on your performance and dedication.

Time Off & Flexibility – Enjoy opportunities to balance professional success with personal priorities.

Vacation & Travel Opportunities – Explore exciting vacation stay opportunities at destinations around the world.

Professional Development – Access training, mentorship, and opportunities to expand your knowledge and skills.

Career Advancement – Discover opportunities for leadership, professional growth, and long-term career success.

Entrepreneurship Opportunities – Develop the mindset, knowledge, and skills to build and grow your own business.

Financial Stability -Building – Work toward creating a stronger financial future for yourself and your family.

Meaningful Work – Make a positive impact by helping individuals and families protect their financial well-being.

Build a Career That Creates Financial Freedom, Flexibility, and Lasting Impact!

Are you ready for more than just a job? Are you looking for an opportunity to take control of your financial future, grow professionally, and build something of your own?

We believe your career should do more than provide a paycheck. It should empower you to achieve your dreams, create financial stability, enjoy life, and make a meaningful difference in the lives of others.

We are looking for motivated, ambitious, and entrepreneurial-minded individuals who are passionate about personal growth, financial success, and helping families protect what matters most.

Whether you're looking to start a new career, explore the financial services and insurance industry, or develop the skills to become a successful business owner, we offer an opportunity to build a future with purpose and unlimited possibilities.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Hands on Training
• Career Growth Opportunities
• Retirement Plan
• Birthday Off
• Professional Development Opportunities
• Long-Term Career Growth
• Mentorship with Established Agent
• Team Building Activities
• Pizza on Friday

Responsibilities

Warmly greet every visitor who walks through our doors, ensuring they feel valued from the moment they arrive.

Manage our main phone line with a friendly demeanor, routing calls to the right team members.

Assist our clients with basic questions regarding their policies and help them navigate their paperwork.

Keep our front office space tidy, organized, and inviting for everyone who visits.

Support the agency staff with administrative tasks like scanning, filing, and managing correspondence.

Help coordinate appointments and keep our daily calendar running smoothly so no one is left waiting.

Requirements

Fluency in both English and Spanish, both spoken and written.

High school diploma or equivalent experience.

Previous experience working in a customer-facing or administrative role.

Proficiency with basic office technology and software.

Clear and welcoming phone etiquette.

Strong organizational skills and the ability to multitask in a busy setting.