Bilingual Insurance Agency Customer Support Representative

American Family Insurance - Vargas-Soto Agency; Las Vegas (NV); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

PTO

Holiday time off

Long-term career growth

Professional environment

Job summary

American Family Insurance - Vargas-Soto Agency is seeking a licensed professional to join our Las Vegas team as a bilingual customer service and policy support specialist. You’ll handle inbound service, policy maintenance, billing support, and claims guidance for English and Spanish-speaking clients.

We offer competitive pay, a Monday–Friday schedule, PTO and major holidays off, plus long-term career growth in a collaborative, local agency environment.

Qualifications

• Active P&C license required.
• Bilingual fluency in English and Spanish (written and verbal) required.
• 1–2 years of verifiable experience in an insurance agency.
• Strong attention to detail and organizational skills.

Responsibilities

• Primary Spanish contact for clients.
• Inbound service and policy maintenance.
• Billing support and claims guidance.
• Policy review and cross-selling.
• Retention and remarketing activities.
• Lead routing and data entry for the agency.
• Document processing and lienholder/mortgagee requests.
• Compliance and continuing education.

Skills

Bilingual Fluency

Education

Active P&C License

Job description

Job Description

We are a fast-growing, highly collaborative local agency that treats our team like professionals, not robots. We are expanding our team to deeply serve our English and Spanish-speaking community, and we are looking for a licensed professional who wants to build a long-term career, not just clock into a job.

What We Offer:

• Competitive Base Pay: $22.00 - $24.00 per hour (depending on experience)
• Long-Term Career Investment
• Professional Environment
• Work-Life Balance: Stable Monday to Friday schedule with paid time off (PTO) and off on all major holidays.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Mon-Fri Schedule
• Tuition Reimbursement

Responsibilities

• Primary Spanish Contact
• Inbound Service
• Policy Maintenance
• Billing Support
• Claims Guidance
• Policy Review & Cross-Selling
• Remarketing & Retention
• Lead Routing
• Agency Management Data Entry
• Document Processing
• Lienholder/Mortgagee Requests
• Compliance
• Continuing Education

Requirements

• Active P&C License: Must hold a valid, active state Property & Casualty insurance license.
• Bilingual Fluency: Must be 100% fluent in both English and Spanish (written and verbal).
• Agency Experience: Minimum 1–2 years of proven, verifiable experience inside an insurance agency.
• Professional Drive: Sharp attention to detail, strong organizational habits, and a desire to earn advanced training.