Entry level bilingual Insurance Customer Service Representative

Venice Mundle-Harvey Agency; Gaithersburg (MD); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Parental Leave

Mon-Fri Schedule

Paid Time Off (PTO)

Career Growth Opportunities

Retirement Plan

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Fun & Friendly Co-workers

We Invest In You

Continuous Learning and Development

Job summary

Venice Mundle-Harvey Agency in Montgomery Village, MD is hiring an entry-level bilingual Customer Service Representative who can switch seamlessly between English and Spanish to make clients feel at home. You will provide clarity and comfort when they need it most, and you will be the friendly face the community relies on.

You don't need years of insurance experience; we value your character, willingness to learn, and ability to connect with others.

Qualifications

• Fluency in English and Spanish, written and verbal.
• High school diploma or equivalent.
• Ability to obtain a Property and Casualty license within 90 days.
• Comfort with basic computer navigation and office software.
• Clear, empathetic communication style.
• Retail or customer-facing experience is helpful but not required.

Responsibilities

• Listen closely to policyholders to understand their needs.
• Guide clients through updating policies or filing claims with clarity.
• Process payments and manage policy changes accurately.
• Maintain open communication with the local community.
• Coordinate with team members to resolve client issues promptly.
• Keep accurate digital records of all interactions.

Skills

Bilingual (English/Spanish)

Basic computer skills

Empathetic communication

Customer-facing experience helpful

Education

High school diploma or equivalent

P&C license within 90 days

Job description

Job Description

At the Venice Mundle-Harvey Agency, we believe insurance is more than policies—it’s about being a dependable neighbor in Montgomery Village. We're hiring a new, entry-level bilingual Customer Service Representative who wants to start their career in an environment where people truly come first. If you genuinely enjoy helping others and can switch seamlessly between English and Spanish to make our clients feel at home, you will fit right in. You don't need years of insurance experience to join our team; we value your character, willingness to learn, and ability to connect with others above all else. You will be the friendly face—and voice—that our community relies on, providing clarity and comfort when they need it most. We are committed to your growth and will provide the training you need to succeed. Come help us make a difference in our neighborhood one conversation at a time. The job starts with a base salary of $41,600, with opportunities for commission and bonuses.

Benefits

• Parental Leave
• Mon-Fri Schedule
• Paid Time Off (PTO)
• Career Growth Opportunities
• Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Fun & Friendly Co-workers
• We Invest In You
• Continuous Learning and Development

Responsibilities

Listen closely to our policyholders to understand their specific needs and concerns.

Guide clients through the process of updating their insurance policies or filing claims with patience and clarity.

Process payments and manage policy changes accurately within our database.

Maintain open, friendly communication with our local community to ensure they feel supported.

Coordinate with team members to resolve client issues effectively and promptly.

Keep accurate digital records of all interactions to ensure our clients always have the right information.

Requirements

Fluency in both English and Spanish, both spoken and written.

High school diploma or equivalent.

Ability to obtain a Property and Casualty insurance license within the first 90 days of employment.

Strong comfort level with basic computer navigation and office software.

Clear and empathetic communication style.

Previous experience in retail or customer-facing roles is helpful, but not required.