Bilingual Customer Operations Specialist - Logistics

Redwood Logistics LLC; Chicago (IL); Hybrid; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Learning & Development

Internal mobility

Referral program

ERGs

Volunteer events

Life Insurance

Health Insurance

Aguinaldo bonus

Vacation days

Saving Plan

Grocery card

Cell phone allowance

Job summary

Redwood Logistics is hiring a Customer Operations Representative in the Hybrid Mexico location. The role focuses on delivering excellent customer service while overseeing daily operational tasks like data entry, load building, scheduling, and issue resolution.

The ideal candidate adapts quickly in a fast-paced environment, maintains high attention to detail, and communicates clearly with internal teams and customers in English and Spanish.

Qualifications

• Bi-lingual in English/Spanish; proficient level for verbal and written communication.
• Strong communication/interpersonal skills.
• Ability to adapt quickly to market conditions and company needs.
• Exceptional attention to detail.

Responsibilities

• Oversee and manage operational workflow for designated accounts, providing exceptional customer service.
• Identify, investigate, and correct unique customer problems and order delays.
• Schedule freight pick-up and delivery appointments.
• Precise data entry building orders in Redwood’s proprietary TMS.
• Provide freight status updates to shippers, receivers, customers, and internal parties.
• Communicate updates to customer and/or internal carrier account teams as needed.
• Verify freight charges and resolve accounting discrepancies prior to invoicing.
• Proactively generate and process paperwork for orders with strong attention to detail.
• Efficient and effective problem-solving related to customer shipments.

Job description

Redwood Logistics is hiring a Customer Operations Representative in the Hybrid Mexico location. The role focuses on delivering excellent customer service while overseeing daily operational tasks like data entry, load building, scheduling, and issue resolution.

The ideal candidate adapts quickly in a fast-paced environment, maintains high attention to detail, and communicates clearly with internal teams and customers in English and Spanish.