Customer Operations Representative

Redwood Logistics LLC; Chicago (IL); Hybrid; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Learning & Development

Internal mobility

Referral program

ERGs

Volunteer events

Life Insurance

Health Insurance

Aguinaldo bonus

Vacation days

Saving Plan

Grocery card

Cell phone allowance

Job summary

Redwood Logistics is hiring a Customer Operations Representative in the Hybrid Mexico location. The role focuses on delivering excellent customer service while overseeing daily operational tasks like data entry, load building, scheduling, and issue resolution.

The ideal candidate adapts quickly in a fast-paced environment, maintains high attention to detail, and communicates clearly with internal teams and customers in English and Spanish.

Qualifications

• Bi-lingual in English/Spanish; proficient level for verbal and written communication.
• Strong communication/interpersonal skills.
• Ability to adapt quickly to market conditions and company needs.
• Exceptional attention to detail.

Responsibilities

• Oversee and manage operational workflow for designated accounts, providing exceptional customer service.
• Identify, investigate, and correct unique customer problems and order delays.
• Schedule freight pick-up and delivery appointments.
• Precise data entry building orders in Redwood’s proprietary TMS.
• Provide freight status updates to shippers, receivers, customers, and internal parties.
• Communicate updates to customer and/or internal carrier account teams as needed.
• Verify freight charges and resolve accounting discrepancies prior to invoicing.
• Proactively generate and process paperwork for orders with strong attention to detail.
• Efficient and effective problem-solving related to customer shipments.

Job description

Current job opportunities are posted here as they become available.

Environment:

Hybrid (4 days in office; 1 remote)

Work Schedule:

This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As a Customer Operations Representative working within Redwood Multimodal (one of our entities),you will be responsible for providing excellent customer service while overseeing daily operational functions which may include: correcting customer problems, data entry, load building, scheduling appointments, and more.

The ideal candidate will work well in a dynamic and fast-paced environment while maintaining the ability to multi-task and prioritize responsibilities.

How You Make a Difference Everyday:

• Oversee and manage operational workflow for designated accounts, providing exceptional customer service
• Identify, investigate, and correct unique customer problems and order delays
• Schedule freight pick-up and delivery appointments
• Precise data entry work which includes building orders in Redwood’s proprietary TMS
• Provide freight status updates to shippers, receivers, customers, and internal parties
• Communicate relevant updates to customer and/or internal carrier account teams as needed
• Verify all freight charges, and resolve all accounting discrepancies prior to final invoicing
• Proactively generate and process appropriate paperwork for orders, maintaining a strong attention to detail
• Efficient and effective problem-solving related to customer shipments.

You’ve Got This?

• Bi-lingual in English/Spanish; proficient level for verbal and written communication
• Clear and effective communication/interpersonal skills
• Ability to change focus quickly due to demands of market conditions and/or company needs
• Exceptional attention to detail
• Strong critical thinking skills

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Life Insurance policy for you starting 30 days after employment
• Personal Health Insurance coverage for you – Major Medical
• 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year
• Vacation time starting at 12 days. Additional days will increase per Mexican Law
• You will also receive benefits like Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
• You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.

REDWOOD LOGISTICS
1765 N. Elston Ave., Suite 216,Chicago,IL,60642
P:844-467-3396
E:[e-mail]