Customer Care Order Entry Representative

Adecco Portugal; United States; Hybrid; USD 13,000 - 17,000; Full time

Job summary

Adecco Portugal is seeking a Customer Care Order Entry Representative in Mexico City with a hybrid work schedule. The role supports order processing and information management for the Latin America region, coordinating with teams across Mexico, LATAM, and the United States.

You will review and enter orders, ensure data accuracy, and generate related reports. The ideal candidate has at least 1 year in order entry or customer service, strong Excel skills, English at C1, and experience with SAP.

Qualifications

• Experience in Order Entry, Order Management, Customer Service, Back Office, Sales Support, or administrative processing.

Responsibilities

• Receive and review customer orders and information via email.
• Enter and process information accurately in internal systems.
• Review orders to ensure information is complete and accurate.
• Follow up on order processing and authorization requests.
• Generate order-related reports and documentation.
• Collaborate with internal teams across Mexico, Latin America, and the United States.
• Process order changes, cancellations, and revisions as required.

Skills

Order Entry

Order Management

Customer Service

Back Office

Sales Support

Data Entry

Tools

SAP

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Customer Care Order Entry Representative

Mexico City | Hybrid Work Schedule

We are looking for a talented professional to join our Customer Care team , supporting order processing and information management for the Latin America region.

What will you do?

• Receive and review customer orders and information via email.
• Enter and process information accurately in internal systems.
• Review orders to ensure information is complete and accurate.
• Follow up on order processing and authorization requests.
• Generate order-related reports and documentation.
• Collaborate with internal teams across Mexico, Latin America, and the United States.
• Process order changes, cancellations, and revisions as required.

What are we looking for?

• Experience in Order Entry, Order Management, Customer Service, Back Office, Sales Support, or administrative processing .
• Strong attention to detail and accuracy in data entry.
• Proficiency in Microsoft Excel, Word, and Outlook .
• SAP experience
• Advanced English (C1 level) is required to review and process information in English.
• Strong organizational and follow-up skills.
• Minimum of 1 year of experience in a similar position.

Work Schedule

Hybrid – 3 days in the office and 2 days working remotely.

Office: Monday, Wednesday & Thursday

Remote: Tuesday & Friday

If you have experience in order processing, operations, Customer Service, or Back Office and have C1-level English , we would love to hear from you!

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