Client Experience Specialist

E Capital; Lenexa (KS); On-site; USD 55,104,000 - 60,614,000; Full time

Benefits offered by this job

Hourly wage $20

Performance incentives

PTO

Health benefits

Dental benefits

Life benefits

401k matching

Professional development

Job summary

eCapital is seeking a Client Experience Specialist for our Lenexa, KS office. You will greet clients on calls, provide guidance, and build lasting relationships while resolving issues to ensure client satisfaction.

In this role, you will educate clients on services, assist with onboarding, and coordinate with internal teams to answer inquiries, maintaining accurate CRM records. Ideal candidates are strong communicators with customer service experience, comfortable in a fast-paced environment,

Qualifications

• Customer service experience is essential for guiding clients and building relationships.
• Strong communication skills to convey information clearly and empathetically.
• Problem-solving mindset to troubleshoot issues and resolve concerns promptly.
• Attention to detail to maintain accurate client interaction records.
• Fluency in Spanish and English preferred for bilingual support.

Responsibilities

• Greet clients over the phone and provide guidance to build lasting relationships.
• Troubleshoot issues, resolve concerns, and ensure client satisfaction.
• Educate clients on services and assist with onboarding and onboarding impact.
• Coordinate with internal teams to answer client inquiries.
• Maintain accurate records of client interactions in the company database.

Skills

Customer service

Communication

Problem-solving

Detail-oriented

Bilingual Spanish-English

Call center experience

Tools

Salesforce

MS Office

Job description

Who We Are:

We are on a mission to provide innovative working capital solutions to small and medium size businesses throughout the United States, Canada, and the United Kingdom. A steady cash flow can change the course of a business and help a company define its future, promote growth, and impact the bottom line! As a leading provider of innovative funding solutions for small to medium sized businesses, we are one of the fastest growing companies in the industry. Through our Commercial Finance, Freight Factoring and ABL divisions, eCapital offers capital solutions to 80+ industries. We truly love to help our clients grow and this is a position where you can grow too!

The Opportunity:

eCapital is currently seeking a Client Experience Specialist to join our team in our Lenexa, KS office. At eCapital, our employees are the base of our business, and dynamic employees enable us to service our clients in the most exceptional manner.

Responsibilities

• Greet clients warmly over the phone, provide expert guidance and build lasting relationships.
• Troubleshoot issues, resolve concerns efficiently and ensure client satisfaction.
• Educate clients on our services, assist with client onboarding, and mark a real impact on client success.
• Communicate with different departments to answer client inquiries.
• Maintain accurate records of client interactions in the company database.

Qualifications

• Customer service pro with strong communication skills.
• Problem-solver who thrives in a fast-paced environment.
• Detail-oriented with the ability to multi-task.
• Comfortable using Microsoft Office and CRM Tools (Salesforce experience is a plus!)
• Call center experience is a bonus but not required.
• Bilingual candidatesin Spanish & English (written and verbal) preferred.

We Bring

• $20 Hourly
• Performance Incentives
• PTO
• Health, Dental, and Life Benefits
• 401KMatching
• Abundant professional development opportunities at a growing and thriving alternative Finance company!

eCapital Culture

At eCapital, we're not just a funding provider - we're a strategic partner built for what's next. Our culture is defined by innovation, scalability, and personalized service. We value:

• Agility: We adapt quickly to changing market conditions and customer needs.
• Relationships: We put our clients' needs at the center of everything we do, and we believe the best results come from diverse teams working together.
• Accountability: We hold ourselves to the highest standards in all aspects of our work.
• Innovation: We constantly push boundaries to create better solutions for our clients.

We offer a dynamic work environment where you'll have the opportunity to make a significant impact on our business and the SMBs we serve. Join us in revolutionizing how businesses access and manage capital in the digital age.

eCapital values diverse experiences and backgrounds. We encourage all qualified candidates to apply, regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

AI Statement

eCapital uses AI-enabled tools within our applicant tracking system to support resume screening by comparing qualifications to job requirements. Final hiring decisions and resume reviews are always conducted by our recruiters.

Vacancy Type: Replacement role