Bilingual Customer Experience Specialist

Sherwin-Williams Co.; Hackensack (NJ); On-site; USD 21,000 - 28,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist at Store #703462, Hackensack, NJ. You will assist customers, answer product questions, recommend solutions, and resolve concerns to ensure high client satisfaction.

The role requires English and Spanish proficiency, a valid driver’s license, and flexibility to work evenings and weekends. You will support sales goals while maintaining store standards and accuracy in transactions.

Qualifications

• Must be at least 18 years of age.
• Must be legally authorized to work in the United States.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist at Store #703462, Hackensack, NJ. You will assist customers, answer product questions, recommend solutions, and resolve concerns to ensure high client satisfaction.

The role requires English and Spanish proficiency, a valid driver’s license, and flexibility to work evenings and weekends. You will support sales goals while maintaining store standards and accuracy in transactions.