Bilingual Customer Experience Specialist

Sherwin-Williams Co.; Florida; In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Sherwin-Williams Co. is seeking a Customer Service Specialist in Florida to assist wholesale and retail customers, determine needs, and recommend products. You will stay current on product features, resolve concerns, and help maintain high store quality and visual standards.

The role requires English and Spanish communication skills, ability to lift up to 70 lbs, and availability for evenings and weekends. Prior customer service or paint retailer experience is a plus, with opportunities to

Competenze

• Must be able to read, write, and communicate in English and Spanish
• Must be 18+ and legally authorized to work in the United States
• Must be able to lift up to 70 lbs and work evenings/weekends as needed
• Internal Sherwin-Williams employees: at least a “meets expectations” rating and completion of HR Cloud eLearning

Mansioni

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and in line with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Tint and mix products per customer specifications
• Stock shelves and set up displays
• Load/unload delivery trucks
• Assist in deliveries when needed
• Remain knowledgeable on products and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Conoscenze

Customer service

Bilingual English/Spanish

Communication skills

Formazione

High School diploma or GED

Strumenti

Tinting equipment

Mixing equipment

Delivery equipment operation

Descrizione del lavoro

Sherwin-Williams Co. is seeking a Customer Service Specialist in Florida to assist wholesale and retail customers, determine needs, and recommend products. You will stay current on product features, resolve concerns, and help maintain high store quality and visual standards.

The role requires English and Spanish communication skills, ability to lift up to 70 lbs, and availability for evenings and weekends. Prior customer service or paint retailer experience is a plus, with opportunities to