Bilingual Customer Experience Specialist

Entyre Care; Boston (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking organization dedicated to transforming home care services as a Bilingual Customer Experience Specialist. In this exciting role, you will provide exceptional service to clients and healthcare providers, leveraging your bilingual skills to enhance communication and support. Your expertise in CRM systems and customer service will be crucial as you help shape the future of healthcare delivery in a home setting. With a strong focus on personal and professional growth, this position offers a supportive environment where your contributions will make a real difference in the lives of caregivers and their families.

Benefits

11 paid public holidays

21 days of PTO

Comprehensive insurance (health, dental, vision)

401(k) pension plan

Flexible working hours

Bonus initiative for lead conversions

Qualifications

• Proven experience in a sales or customer success role.
• Fluent in Spanish or Haitian Creole is ideal.

Responsibilities

• Provide exceptional customer service and eligibility assessments.
• Utilize CRM software to maintain accurate records.

Skills

Bilingual (English and Spanish or Haitian Creole)

Customer Service

Communication Skills

Problem-Solving

Negotiation Skills

Education

Experience in sales or customer success

Familiarity with MassHealth programs

Tools

CRM Software (HubSpot preferred)

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Who we are

At Entyre Care, we’re on a mission to empower everyone to live with dignity and independence in the comfort of their own home. We’re passionate about supporting friends and families who provide home care for their loved ones. Our offerings include professional training, fair compensation, and the tools they need to thrive to create a safe and respected environment for those they care most about.

Entyre Care is a progressive, high growth, startup organization that centers around Adult Foster Care (AFC). We use cutting edge technology to further the advancement of healthcare in a homecare setting. We’re always looking for motivated, empathetic, and value-driven people to join our supportive team.

Caring for someone you love shouldn’t feel overwhelming, which is why we’re here to ensure every caregiver feels confident, supported, and valued. Ready to join our journey? You can learn more about us here at www.entyrecare.com.

Your role as a Bilingual Customer Experience Specialist

We are seeking a motivated and detail-oriented Customer Experience Specialist who is bilingual in both English and Spanish OR Haitian Creole, with a strong focus on healthcare services. The ideal candidate will have excellent communication skills, experience in handling phone calls, and proficiency in various software tools, including Microsoft Excel, Word, Outlook, and CRM systems (preferably HubSpot). Knowledge of MassHealth programs is a significant plus. High end hospitality industry experience a plus.

Key Responsibilities:

• Provide exceptional customer service and eligibility assessments to prospective new clients, healthcare providers, and other stakeholders via phone and email interactions.
• Assist with scheduling appointments and managing clients’ inquiries efficiently.
• Utilize CRM software (HubSpot experience preferred) to maintain accurate records and follow up on customer interactions.
• Analyze customer feedback and collaborate with the team to enhance the overall customer experience.
• Create and maintain documentation and reports using Microsoft Excel and Word.
• Ensure compliance with healthcare regulations and best practices in customer interactions.
• Proactively identify opportunities to improve processes and enhance customer satisfaction.
• Maintain a strong attention to detail and take ownership of assigned tasks to ensure timely completion.

Requirements

• Proven experience in a sales or customer success role with a track record of achieving and exceeding revenue targets.
• Fluent in Spanish OR Haitian Creole would be ideal!
• Excellent communication and negotiation skills, with the ability to articulate value propositions and close sales opportunities.
• A results-driven mindset with a passion for delivering exceptional customer experiences while contributing to revenue growth.
• Strong problem-solving abilities and the ability to anticipate customer needs and proactively offer solutions.
• Familiarity with CRM software and other sales tools to track performance and opportunities effectively.
• Self-motivated and proactive in identifying and solving problems.
• Familiarity with MassHealth programs is a plus, but we can certainly teach you the ropes!

So, why should you join Entyre Care?

• You’ll be joining a driven team transforming home care services and empowering caregivers everywhere.
• You’ll have an impact in shaping the future of Entyre Care, leaving your mark on an industry that truly matters.
• Unlocking your full potential for personal and professional growth as you advance your career in a supportive, forward-thinking environment.

Our Benefits and Wellbeing

We believe in taking care of our team as well as taking care of the community around us. Whether you're salaried or hourly - we’ve got you covered! All our employees are entitled to our benefits and wellbeing package, which includes the following:

• Enjoy 11 paid public holidays and 21 days of PTO, giving you plenty of time to relax, recharge, and share good times with your loved ones.
• Approximately 5 days of paid sick leave to take care of yourself when needed.
• We offer comprehensive insurance through Blue Cross Blue Shield, and dental, vision, and life insurance with Unum.
• You will have access to resources like SoFi for financial wellness, SmartSpend for exclusive discounts, Ladder for health and fitness support, and Fetch for pet care perks.
• You will be enrolled into our 401(k) pension plan.
• This role will be full-time onsite at our office over on Atlantic Avenue, Monday-Friday, 9.00am - 5.00pm. We offer flexible working hours (7.00am - 3.00pm, 8.00am - 4.00pm etc) if necessary.
• Due to the nature of the role, we will be offering a bonus initiative for every successful lead conversion that you make! Details on what the bonus will look like are still being confirmed.

Our Commitment to Diversity, Equity, and Inclusion

We’re dedicated to celebrating and building an inclusive workplace where every individual feels valued, respected, and empowered to thrive - and to bring their best selves to work! As an equal opportunity employer, we welcome talented people from all backgrounds and walks of life. Regardless of race, ethnicity, religion, gender, sexual orientation, national origin, disability, or veteran status, we’re here to support you in building a career that matters.

Our office address is 711 Atlantic Ave, Boston, MA 02111. We’re located on the 6th floor of the building. If you are successful in our process and get to visit us here for an onsite interview, our team will make you comfortable and support you with any accessibility challenges.