Technical and Customer Experience Advisor - Work From Home - US

Transcom; Louisville (KY); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Agent, where you can enhance your career while enjoying the flexibility of working from home. This role offers the chance to support customers with their technology needs, utilizing your technical expertise and customer service skills. With competitive pay and performance-based incentives, you will be part of a passionate team dedicated to delivering exceptional service. Enjoy health benefits, paid vacation, and a supportive work environment that values your growth and work-life balance.

Benefits

Health Benefits (Medical, Dental, Vision)

401(k) with Employer Match

Paid Vacation

Provided Computer Equipment

Flexible Pay Options

Qualifications

• Strong computer skills, typing at least 30 wpm.
• Experience in technical support or call centers preferred.

Responsibilities

• Support customers with smartphones, tablets, and computers.
• Troubleshoot issues and assist with account services.

Skills

Technical Support

Customer Service

Communication Skills

Multitasking

Problem Solving

Education

High School Diploma or Equivalent

Tools

Computer Equipment

Job description

General Information

Location: Work at Home

Job ID: 4951

Job Category: Technical Support Agent

Language Requirement: English

Description & Requirements

Description

Are you passionate about exploring how technology enhances daily life? Do you enjoy helping people and sharing your knowledge? If you want to grow your career with a rewarding company and improve your work/life balance by working from home, this opportunity is for you!

• Starting pay of $17.31 USD per hour
• Performance-based incentives and pay increases with advancement
• Flexible pay options: Daily Pay, Bi-Weekly Pay, Direct Deposit, Pay Cards
• Health benefits including medical, dental, and vision for you and your family
• 401(k) with employer match
• Paid vacation
• Provided computer equipment
• 100% remote work including training

Join Transcom as a Technical and Customer Experience Advisor, supporting customers with smartphones, tablets, and computers. Use your technical expertise and customer service skills to troubleshoot issues, answer questions, and assist with account services. Listen to call samples here: Sample 1, Sample 2, Sample 3, Sample 4.

What we are looking for:

• Ability to engage and actively listen to callers
• Navigate multiple applications efficiently
• Provide clear, step-by-step instructions
• Handle conflict and frustrated customers professionally
• Work independently in a structured, remote environment
• Adhere to full-time schedule and work in a high-volume call environment

Requirements

• At least 18 years old and high school diploma or equivalent
• Successful background check
• Availability for 32-40 hours/week, including evenings, weekends, and holidays
• Strong computer skills, typing at least 30 wpm
• Excellent communication skills in English
• Professional and courteous demeanor
• Ability to multitask and manage high-pressure situations
• Experience in technical support or call centers preferred

Location & Work at Home Requirements

Must reside in one of the specified states and have a dedicated, distraction-free home office with a reliable internet connection (minimum 20 Mbps download, 3 Mbps upload, ping <100ms). Company-provided equipment is included, but a personal computer with Ethernet connection is required for assessments.

About Transcom

Transcom is a global customer experience company with over 30,000 employees across 90+ contact centers worldwide, providing services in multiple languages. We are committed to our employees' growth and fostering a supportive, inclusive environment. Join us and be part of a passionate team dedicated to delivering exceptional customer service.