Customer Experience Specialist- Remote

Bump Health; Peoria (IL); Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative company is seeking a Customer Experience Specialist to enhance customer satisfaction and support. This role involves providing exceptional care to clients, managing inquiries via calls and chats, and collaborating with the team to drive growth. If you are a motivated, outgoing individual with a passion for customer service, this is a fantastic opportunity to join a fast-growing organization dedicated to making a positive impact on families. Enjoy a supportive work environment that values your contributions and encourages professional development.

Benefits

Employee Stock Option Plan

Health Insurance

Employee Recognition Program

Family-Friendly Atmosphere

Qualifications

• Experience in customer service and phone support.
• Strong communication and decision-making skills.

Responsibilities

• Answer inbound customer calls and provide support.
• Collaborate with management to implement growth processes.
• Handle customer inquiries across multiple platforms.

Skills

Customer service experience

Verbal communication

Written communication

Decision-making

Punctuality

Job description

Join to apply for the Customer Experience Specialist- Remote role at Bump Health.

At Bump Boxes, we are passionate about our mission: making Mom’s life easier. We work hard to offer unparalleled customer service and amazing products for pregnancy and beyond. We foster an environment of professional development, creative thinking, and growth. We are looking for a positive, motivated, outgoing, energetic, health-conscious, adventurous, self-motivated individual who is a risk-taker and eager to be part of something big! We need an exceptional Customer Experience Specialist to join our team immediately.

Responsibilities include, but are not limited to: answering inbound customer calls, chat support, outbound follow-up, entering orders, responding to emails, data entry, filing, and other tasks across various computer systems. You will collaborate with management to plan, organize, and implement processes supporting our growth.

Customer Experience Coordinator Tasks

• Providing exceptional customer care that meets individual needs, including account management, sales, and order tracking.
• Handling incoming calls, texts, emails, and chats across multiple platforms.
• Understanding and promoting Bump Boxes products, culture, and values.
• Assessing customer needs using consultative methods and recognizing sales opportunities.
• Supporting team members in completing various tasks to achieve organizational goals.
• Maintaining confidentiality of customer information.
• Utilizing systems, tools, training, and resources effectively to maximize potential.
• Assisting other departments with various tasks as needed.

Requirements

• Customer service experience; phone experience preferred.
• Strong verbal and written communication skills.
• Excellent decision-making abilities.
• Ability to relate well to customers and colleagues, respond appropriately to feedback.
• Regular attendance and punctuality.

Benefits

• Employee Stock Option Plan
• Health Insurance
• Employee Recognition Program
• Family-Friendly Atmosphere
• Opportunity to work at the fastest-growing company in the region!

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Other
• Industry: Wellness and Fitness Services

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